Information Technology Solutions
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About Us
EJB IT Solutions LLC is owned and operated by Mickey Boudreaux. Mickey was born and raised in Mansfield, LA, He joined the U.S. Navy in 1987 and spent the next 4 years serving aboard the USS Ranger CV-61 for three Western Pacific deployments. His third deployment was during Operation Desert Shield and Desert Storm where he served 45 days in the combat zone. He then returned home and after working several years in retail management, began college at LA Tech University. Mickey graduated with a BS degree in Computer Information Systems from Louisiana Tech University. Not wanting to leave the area, he formed Shreveport PC House Calls and began on site technology repairs for commercial customers.
Shreveport PC House Calls LLC performs on site computer, printer, and network repairs and maintenance. As time went on, Mickey became more specialized into server repairs, commercial label printer repair, line matrix printer repair, and structured cabling (whole office network cable installation). Over the years he has handled over 4,000 service events and network cable installations. These network cable installs ranged from 1 or 2 cable runs to over 200 cable runs and everything in between.
In late 2018, Mickey formed EJB IT Solutions LLC. EJB IT Solutions now specializes in small and medium business IT management and consultation. We can remotely monitor and manage your network and proactivly provide network security, software patch management, help desk services, back up solutions, and much more.
Personal Touch
We're driven by the philosophy that if we help businesses solve their IT issues so they can become more profitable and successful, then we will inherently grow along with them.
Proactive Care
Dedication to the prevention of data loss and other business technology disasters before they happen. We keep your software up to date and monitor the health of your hardware.
Best Support
Our support team is available to you whenever you need it. We are here to make your business run smoother and let you do what you do best, serve your customers without IT worries.
Frequently Asked Questions
Here are answers to some common questions. Can't find an answer? Contact us!
What exactly is a Managed Service Provider?
According to techtarget.com, the defination of a MSP, or Managed Service Provider is: a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Today, the terms "cloud service provider" and "managed service provider" are sometimes used as synonyms when the provider's service is supported by a service level agreement (SLA) and is delivered over the internet.
As business owners, we feel a lot of similar pain points as you. Just like you, we know how much of a hassle it can be dealing with IT troubles. It's expensive, it's time consuming, and it's downright frustrating. You pay your employees to work, but if their workstations aren't working or the server is unreachable, they can't do their jobs. EJB IT Solutions wants to take that frustration away by offering you dependable IT services on a proactive basis and at a predictable price.. We want to be a part of every customer's success because our success depends on your success.
Will you come to my business to fix hardware issues?
Yes we will! Not only do we offer managed services, we also offer on site services such as repair of hardware issues, network troubleshooting, and network installation. Contact us to discuss your on site needs. To see our complete service offering go to ShreveportPCHouseCalls.com.
What can I do to protect my Network from Ransomware attacks?
The first step in securing your network is to put in and monitor a strong firewall. Behind that is a strong Anti Virus/Anti Malware solution for each end point. Last, but not least, is a solid data backup plan. If you are not currently using a strong, commercial grade firewall, we can help you find the right one to provide your network the maximum protection for a reasonable price.
EJB IT Solutions can provide constant monitoring of all of your workstations, servers, and network equipment. This includes end point (work stations and servers) anti virus/anti malware, keeping your operating systems and business software up to date, and proactivly finding and fixing any problems as they arise. Put together, this ensures your downtime is minimized and and maintenance that might interfere with your business can be planned to happen outside of your normal business hours.
If I have anti virus and a firewall, why do I need data backups?
Losing data can not only put your customers’ data at risk but also have a significant impact on your credibility. The average cost of a breach is seven million dollars as of 2019. It is estimated that 60% of companies that experience data loss close within six months.
Alternatively, you could be at risk of losing data permanently. Viruses and malware that attack your hardware can destroy it, but these are just some of the most dominant threats. Studies show that 45% of all unplanned downtime is caused by hardware failures, while 60% of IT professionals say that careless employees are the most significant risk to their data.
All of these risks can cost your company money and, without an adequate backup system in place; you could lose everything.
How do you monitor my network if you are not in the office?
EJB IT Solutions uses cloud base software to monitor and interact with customer's networks and end points (work stations, servers, and network hardware). A part of our software are small bundles of software called "agents". These agents are installed on all end points on the customer network and then they run in the background to send monitoring and performance data to our software. This allows us to monitor performance data, alerts us of any problems, and allows us to take corrective action, often even before the end user is aware there is an issue.
Each customer also has their own portal to log into to create a support ticket, see invoices, etc. We usually take action within minutes on new tickets. Always remember, if you ever have an outage or other emergency, we are always only a phone call away but chances are we are aware of the problem and are working on it.